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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Das Availability Management ist verantwortlich für die Verfügbarkeit der:

A) Services und Geschäftsprozesse
B) Services und Komponenten
C) Services, Komponenten und Geschäftsprozesse
D) Komponenten und Geschäftsprozesse

2. Welche der folgenden Werte werden von Service Metrics gemessen?

A) Verfügbarkeit der Infrastruktur
B) Fälligkeit und Kosten
C) Der End-to-End-Service
D) Prozesse und Funktionen

3. Welche der folgenden Aussagen zu Service Asset und Configuration Management ist / sind RICHTIG?
1. Ein Configuration Item (CI) kann gleichzeitig in einer beliebigen Anzahl anderer CIs vorhanden sein
2. Die Wahl der richtigen CI-Ebene ist eine Frage des Gleichgewichts zwischen der Verfügbarkeit von Informationen und der richtigen Kontrollebene

A) Beides
B) Keines der oben genannten
C) nur 1
D) 2 nur

4. Welche Art von Verbesserung soll durch den Deming-Zyklus erreicht werden?

A) Rentabilität innerhalb von 12 Monaten
B) Schnelle, einmalige Verbesserung
C) Schnell gewinnt
D) Kontinuierliche Verbesserung

5. Was ist die Service-Pipeline?

A) Alle Services, die sich in einer Konzeptions- oder Entwicklungsphase befinden
B) Alle komplexen Mehrbenutzerdienste
C) Alle Dienste mit Ausnahme derjenigen, die in den Ruhestand gegangen sind
D) Alle Services, die im Service Level Agreement (SLA) enthalten sind

Solutions: