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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Mobile | 5% | - Configure mobile channels, actions and assets |
| Topic 2: DevOps | 5% | - Deployment best practices and change management - Unit testing and test automation |
| Topic 3: Security | 5% | - Authentication, authorization and role-based access control - Security checklist and audit controls - Access groups, roles, operators and personas |
| Topic 4: Application Development | 12% | - Manage classes, rules, rulesets and inheritance - Understand Pega architecture and application layers - Use Estimator tool, debug and scope projects |
| Topic 5: User Experience | 12% | - Configure views, forms, sections and layouts - Apply localization and accessibility standards - Design portals, dashboards, themes and landing pages - Control field visibility, dynamic behavior and conditional display |
| Topic 6: Reporting | 5% | - Create insights and data visualizations - Use Explore Data and reporting tools |
| Topic 7: Case Management | 33% | - Route assignments to users, work groups, queues and logic - Automate decisions, pause/resume processing and skip stages - Set up approvals, cascading approvals and authority matrix - Configure service level agreements: goals, deadlines, urgency - Manage duplicate cases, optional actions and child cases - Design case lifecycle, stages, statuses and task instructions |
| Topic 8: Data and Integration | 23% | - Define data model, data types, objects, relationships and fields - Access external data sources, simulate integrations and save records - Create calculated values, validation rules and data transforms - Set default values and manipulate application data |
1. Which feature helps route tasks to specific users with required skills?
A) Correspondence Notification
B) Skill-Based Routing
C) SLA Deadline Enforcement
D) Case Status Change
2. Which audit mechanism ensures tracking of case modifications and assignments?
A) Field Audit Log
B) Case Routing
C) Work Queue Processing
D) SLA Goal Adjustment
3. Which best practice improves accessibility for users with color blindness?
A) Remove all color-based UI elements
B) Assign SLAs based on color preference
C) Use only red and green for status indicators
D) Avoid relying on color alone for meaning
4. Which two best practices improve issue resolution in Agile Workbench? (Choose Two)
A) Updating status after each fix
B) Modifying work queue configurations
C) Assigning defects to specific users
D) Changing SLA deadlines
5. Which feature allows skipping a stage or process in a case?
A) Case Resolution Action
B) When Rule
C) SLA Deadline Adjustment
D) Decision Table
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: A,C | Question # 5 Answer: B |
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