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This certificate verifies the fundamental knowledge to become a Certified Oracle Utilities Customer Cloud Specialist ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
Oracle Utilities Customer Cloud Service 2019 is a cloud-based solution that helps utility companies to streamline their operations and provide better services to their customers. The solution offers a range of features including customer service, billing, and meter data management. It is designed to help utility companies to improve their efficiency, reduce costs, and increase customer satisfaction.
Oracle Utilities Customer Cloud Service is a cloud-based platform designed to help utilities companies improve their customer experience by providing a comprehensive solution for managing their customer data, billing, and service requests. The platform is built on Oracle's cloud infrastructure and offers a range of features and capabilities that help companies streamline their operations and improve their customer satisfaction.
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The 1Z1-996 exam is a comprehensive exam that tests candidates on their ability to implement and configure the Oracle Utilities Customer Cloud Service 2019. 1Z1-996 exam covers a range of topics including the installation and configuration of the solution, customer data management, billing and invoicing, and integration with other systems. Candidates are required to demonstrate their knowledge and skills in each of these areas to pass the exam.
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| Section | Objectives |
|---|---|
| Topic 1: Integration and Extensions | - Integration with external systems - API usage and data exchange |
| Topic 2: Billing and Revenue Processes | - Billing configuration and execution - Revenue management and adjustments |
| Topic 3: Customer and Account Management | - Customer lifecycle management - Account structures and relationships |
| Topic 4: Implementation and Configuration | - Configuration of customer data and service objects - Initial setup and environment configuration |
| Topic 5: Security and Administration | - User roles and access control - Audit and system monitoring |
| Topic 6: Oracle Utilities Customer Cloud Service Overview | - Core business processes and workflows - Solution architecture and key components |
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