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Oracle 1Z0-1064-20 exam consists of 60 multiple-choice questions to be answered in two hours. 1Z0-1064-20-JPN exam covers a broad spectrum of topics related to the implementation of Oracle B2B Service Cloud, including configuration of users and roles, incident management, service administration, analytics and reporting, and integrations with other Oracle products. Candidates are expected to have a solid understanding of these topics and be able to demonstrate their expertise in critical thinking and problem-solving. Successful candidates receive an Oracle certification, which is a valuable credential to boost your career prospects in the IT industry.
Reference: https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20
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| Section | Objectives |
|---|---|
| Topic 1: Configuring Initial Setup for Oracle B2B Service | - Enable Oracle B2B Service features
|
| Topic 2: Service Request Management | - Configure Service Requests
|
| Topic 3: Knowledge Management | - Knowledge Setup and Administration
|
| Topic 4: Digital Customer Service | - Customer Self-Service Configuration
|
| Topic 5: Analytics and Reporting | - Reporting and Dashboard Configuration
|
| Topic 6: Entitlements and Service Levels | - Configure Entitlement Management
|
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