The MS-720 exam covers a wide range of topics related to Microsoft Teams voice solutions, including voice routing, call quality and management, call control and signaling, and voice applications. Candidates will be required to demonstrate their knowledge of these topics through a combination of multiple-choice questions, case studies, and scenario-based questions. MS-720 exam is designed to assess the candidate's ability to design and implement voice solutions that meet the needs of organizations of all sizes.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
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The Microsoft MS-720 exam covers a range of topics, including configuring voice routing, managing voice policies, implementing emergency calling, and troubleshooting common issues. Candidates are also tested on their ability to integrate Microsoft Teams Voice with other Microsoft technologies, such as Exchange Online and Skype for Business.
Microsoft MS-720 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Configure and manage Microsoft Teams Phone | 35% | - Manage voice users and numbers
- 1. Assign phone numbers
- 2. Configure emergency calling
- Configure PSTN connectivity
- 1. Operator Connect setup
- 2. Direct Routing configuration
- 3. Calling Plans configuration
|
| Plan and design Microsoft Teams Phone solution | 25% | - Plan Teams Phone architecture
- 1. Identify voice requirements
- 2. Plan PSTN connectivity options
- Design calling policies and voice routing
- 1. Dial plans and normalization rules
- 2. Voice routing policies
|
| Manage Teams voice security and compliance | 20% | - Compliance and governance
- 1. Call records policies
- 2. Emergency address management
- Security configuration
- 1. Session border controller configuration
- 2. Calling policies enforcement
|
| Maintain and troubleshoot Teams voice | 20% | - Monitor voice quality
- 1. Quality of Service (QoS) troubleshooting
- 2. Call analytics and reporting
- Troubleshoot voice issues
- 1. Call failure diagnosis
- 2. Connectivity and routing issues
|