Case Study 2 - Fabrikam Inc
Background
Fabrikam Inc. is an energy provider that operates wind and solar farms across multiple countries and regions. The company uses Microsoft Power Platform to manage asset maintenance, technician workflows, and predictive analytics.
Field technicians use canvas apps on mobile devices to capture inspection and repair data.
Operations managers use model-driven apps to monitor asset performance and maintenance history.
The company plans to enhance its platform by introducing AI-driven insights, improving reuse across applications, and establishing a formal application lifecycle management (ALM) strategy.
Current environment
Applications
Field technicians use an outdated mobile app to log maintenance activities and capture asset readings in SharePoint Online.
Operations managers use a model-driven app to review maintenance records and asset performance trends.
Development practices
Developers build and modify applications directly in the production environment.
There is NO structured ALM process.
Solutions are NOT consistently used to package or deploy application components.
Reusable components are inconsistently implemented across apps, leading to duplication.
AI integration
Fabrikam Inc. plans to actively explore generative AI usage as part of the next phase of work.
Business requirement
Application development
The outdated mobile app must be replaced with a new app that supports responsive design principles, provides full control over the UI, and allows technicians to take and upload photos directly from their mobile devices.
The new app for the field technicians requires the name of the technician to be persisted on the home screen only. In addition, work orders must be displayed within a gallery.
All new apps must connect to a scalable, cloud-based relational data store.
Apps must support efficient data entry for technicians in the field.
Reusable UI elements must be implemented to reduce duplication.
AI capabilities
The company requires a generative AI solution to manage customer complaint responses and create custom inspection reports that align to an existing template.
Customer complaint responses must be generated in applications and based on emails being sent to a mailbox.
Custom AI development must be minimized.
Generative AI reusability
Generative AI solutions must accept dynamic inputs to adapt to different scenarios.
Generative AI solutions must be reusable across different Power Platform services.
Extensibility
Custom UI form components must be reusable across applications.
Use of server-side custom code must be minimized where possible.
Technical requirements
Application lifecycle management (ALM)
Separate environments must be used for development, testing, and production.
Solutions must be used to package application components, segmented based on functional areas.
Managed solutions must be deployed to the production environment.
Validation must occur before deployment to production.
Data processing
Aggregated values across related rows must be displayed for reporting.
Calculations must update automatically as new data is entered. Calculation data must be limited to a maximum length of 10.
Issues
Duplicate logic exists across multiple canvas apps.
Developers frequently overwrite changes in production.
Generative AI solutions produce inconsistent outputs due to missing or inconsistent inputs.
Maintenance metrics are not consistently calculated across related rows.
You need to resolve the issues with the canvas apps.
Which two configurations should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

• A. Component library
• B. Named formula
• C. Context variable
• D. User-defined function
• E. Collection

A company is using a model-driven app to process orders. The company uses a custom integration to add orders to Microsoft Dataverse from two separate point-of-sale solutions.
Order numbers are stored in a column on an Order table named Number. The order numbers are prefixed with the value POS1- or POS2- depending on which point-of-sale system they originated from.
The company creates a calculated text column to store the clean order number. The clean order number must remove the point-of-sale system prefix.
You need to configure the action on the calculated column.
Which formula should you use?

• A. CONCAT(Number, "4")
• B. TRIMLEFT(Number, 5)
• C. TRIMRIGHT(Number, 5)
• D. TRIMRIGHT(Number, 4)
• E. TRIMLEFT(Number, 4)

Drag and Drop Question
A company develops and deploys AI-enabled Power Platform solutions across multiple environments. Environment access is controlled through security groups.
The development team requires Power Platform environments to store, manage, and share the solutions across the company.
All developers require access to the same environment. The environment must be subject to ALM controls.
You need to set up the environments.
Which environment types should you use? To answer, move the appropriate environment types to the correct requirements. You may use each environment type once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

A company plans to implement an automated process to retrieve and analyze customer feedback.
The company requires a solution that:
- Autonomously analyzes feedback.
- Stores results for reporting.
- Triggers an escalation for negative sentiment.
You need to design the solution.
Which three components should you use? Each correct answer presents part of the solution.
(Choose three.)
NOTE: Each correct selection is worth one point.

• A. AI builder prompt
• B. Canvas app
• C. Business rule
• D. Dataverse table
• E. Cloud flow