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ITIL-4-Foundation (ITIL 4 Foundation) Exam is ideal for professionals who are involved in the management of IT services, including IT managers, IT service managers, and IT consultants. ITIL 4 Foundation Exam (ITIL-4-Foundation Deutsch Version) certification program is also suitable for those who are looking to transition into IT Service Management or improve their existing knowledge and skills. The program provides a comprehensive understanding of the ITIL framework, including the key concepts, principles, and practices that are essential for effective ITSM.
ITIL 4 Foundation certification exam covers a range of topics, including the four dimensions of service management, the service value system, the guiding principles of ITIL 4, and the ITIL practices. Candidates will be tested on their knowledge of these topics through a multiple-choice exam that consists of 40 questions. The duration of the exam is 60 minutes, and candidates need to score 65% or higher to pass.
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| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 20% | - Focus on value - Keep it simple and practical - Collaborate and promote visibility - Progress iteratively with feedback - Start where you are - Think and work holistically - Optimize and automate |
| ITIL Practices | 30% | - General management practices
|
| ITIL Service Value System | 20% | - Governance - Continual improvement - Overview and purpose - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Four Dimensions of Service Management | 15% | - Information and technology - Partners and suppliers - Organizations and people - Value streams and processes |
| Service Management Concepts | 15% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
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