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ISEB The Foundation Examination - ITIL® Sample Questions:

1. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service transition
B) Service design
C) Service strategy
D) Service operation

2. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) 1 and 3 only
B) 1 and 2 only
C) None of the above
D) 2 and 3 only

3. Which of the following activities are performed by a desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes

A) All of the above
B) 3 and 4 only
C) 1, 2 and 3 only
D) 2 and 4 only

4. Which process is responsible for managing relationships with vendors?

A) Change management
B) Continual service improvement
C) Service portfolio management
D) Supplier management

5. Which of the following is the correct definition of an outcome?

A) The results specific to the clauses in a service level agreement (SLA)
B) The result of carrying out an activity, following a process or delivering an IT service
C) All the accumulated knowledge of the service provider
D) All incidents reported to the service desk

Solutions: