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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

When creating a new queue in Genesys Cloud for Predictive Routing, which of the following is required?
Response:

A. At least one outbound campaign
B. Segment membership rules
C. A routing method selection
D. Historical customer satisfaction scores

Question 2

In GPE, what is a "Journey"?
Response:

A. A training module for GPE AI models
B. A list of queue transfers within IVR
C. The path a visitor takes across touchpoints and channels
D. A summary report of daily routing activity

Question 3

What are two purposes of creating segments in GPE?
(Choose two)
Response:

A. Group visitors based on behavior
B. Trigger real-time messages
C. Track agent idle time
D. Limit bot escalation

Question 4

What is one use case for using multiple action maps on a website?
Response:

A. Managing IVR prompts
B. Routing inbound emails
C. Supporting different user journeys and outcomes
D. Limiting workforce management access

Question 5

Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

A. Forecasting agent schedules
B. Automating outbound call flows
C. Proactively engaging website visitors to influence outcomes
D. Automatically adjusting billing cycles for digital campaigns

Solutions: