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EXIN VERISMF (VeriSM™ Foundation) Certification Exam is an essential credential for service management professionals who wish to prove their knowledge and skills in the VeriSM™ approach to service management. VeriSM™ Foundation certification demonstrates an individual’s ability to deliver high-quality services to customers by using the latest service management practices. Obtaining this certification will improve your career prospects and enable you to become a valued service management professional in any industry.
Reference: https://www.exin.com/business-service-management/verism/verism-foundation/
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The VeriSM™ Foundation certification is a gateway to a brighter career in IT service management. The principles and practices learned during the certification can help individuals develop a comprehensive understanding of service management, service culture, and digital transformation. The knowledge gained from this certification can improve the quality of services offered, ensuring their alignment with digital transformation requirements. VeriSM™ Foundation certification exam provides individuals with a globally recognized accreditation, which can help them stand out in the job market and advance their career.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Getting Started | 2.5% | - Initiating Improvement Programs
|
| Topic 2: People and Organizational Structure | 20% | - Service Management Challenges
|
| Topic 3: Service Culture | 5% | - Service Culture Fundamentals
|
| Topic 4: The VeriSM Model | 32.5% | - Adapting the VeriSM Model
|
| Topic 5: The Service Organization | 10% | - Digital Transformation
|
| Topic 6: Progressive Practices | 20% | - Modern Management Practices
|
| Topic 7: Innovative Technologies | 10% | - Impact of Technology
|
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