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EXIN ITILSC-SOA (ITIL Service Capability Service Offerings and Agreements) Exam is a certification exam that tests the proficiency of IT professionals in the domain of service offerings and agreements. ITILSC-SOA-JPN exam is designed to provide a comprehensive understanding of the ITIL service lifecycle and the processes involved in managing service offerings and agreements. ITIL Service Capability Service Offerings and Agreements (ITILSC-SOA日本語版) certification is ideal for individuals who are looking to enhance their knowledge and skills in IT service management.
ITIL Certification in Service Offerings and Agreements is a freestanding certificate. At the same time, this is a section of the ITIL Intermediate Capability domain as well as a module that is related to the ITIL Expert Certification in IT Service Management. To obtain this certificate, the specialists need to pass the ITILSC-SOA exam. It is developed to check the individuals’ skills that are required to apply the Service Offering & Agreement (SOA) practices service management life cycle, especially in specific core ITIL roles, processes, and purpose areas. These include service portfolio administration, financial management for Information Technology services, and supplier management, as well as demand management, administration of service level, administration of business relationship, and service catalog management.
Reference: https://www.exin.com/JP/ja/exams/&exam=itil%C2%AE-v3-intermediate:-service-offerings-and-agreements
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| Section | Objectives |
|---|---|
| Service Level Management | - Performance Management
|
| Business Relationship Management | - Customer and Business Relationships
|
| Demand Management | - Demand Analysis
|
| Financial Management for IT Services | - Financial Processes
|
| Introduction to Service Offerings and Agreements | - SOA Context
|
| Supplier Management | - Supplier Lifecycle
|
| Organizing, Technology and Implementation | - Roles and Responsibilities
|
| Service Portfolio Management | - Service Portfolio
|
| Service Catalogue Management | - Catalogue Structure and Maintenance
|
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