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ITIL - Foundation: ITILFND Exam
"ITIL - Foundation", also known as ITILFND exam, is a EXIN Certification. With the complete collection of questions and answers, PrepAwayTest has assembled to take you through 325 Q&As to your ITILFND Exam preparation. In the ITILFND exam resources, you will cover every field and category in EXIN ITIL Certification helping to ready you for your successful EXIN Certification.
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ITILFND06: Functions – this topic area will evaluate your ability to describe the objectives, role, and organizational structures with the service desk function, which include:
- • Specific service desk function;• Technical management function;• Application management function with application development;• IT operation management function.
ITIL v3 Foundation: Exam features
The closed-book certification test contains 40 multiple-choice questions. You need to deal with all of them within 1 hour and get more than 65% of the correct answers. This is about 26 marks out of 40 possible. To be able to answer all the questions, you need to master the main topics.
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EXIN ITILFND Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Guiding Principles | - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Start where you are - Optimize and automate - Think and work holistically - Keep it simple and practical |
| ITIL Service Value System (SVS) | - Opportunity, demand, and value - Guiding principles integration - Governance - Service Value Chain activities |
| ITIL Management Practices (Overview) | - Service management practices (e.g., Incident Management, Service Desk) - General management practices (e.g., Continual Improvement, Change Control) - Technical management practices (e.g., Deployment Management) |
| Key Concepts of Service Management | - Service relationships and value co-creation - Value, outcomes, costs, and risks |
| Four Dimensions of Service Management | - Information and technology - Organizations and people - Partners and suppliers - Value streams and processes |
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