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There no prerequisite for this exam.
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The benefit in Obtaining the ITILF Exam Certification
- When Candidates applying for a job or looking to promotion in their current position, an Exin ITIL Foundation Certification in the field in which Candidates are applying will put you at the top of the list and make them a desirable candidate for employers.
- Organization owners invest a lot in their employees when it comes to their training with the goal of making them quicker, more efficient, and more knowledgeable about their role. Certified Professional will reduce the time he spends on tasks, meaning he can get more done this could help reduce company downtime when repairing faults on a system or fixing hardware problems.
- After completion of Exin ITIL Foundation Candidates receive official confirmation from Exin that you are now fully certified in their chosen field. This can be now added to their CV, cover letters and job applications.
- Becoming Exin ITIL Foundation means one thing you are worth more to the company and therefore more to yourself in the form of an upgraded pay package. On average, an Exin ITIL Foundation member of staff is estimated to be worth 30% more to a company than their uncertified professionals.
- Candidates will get in-depth knowledge by completing the courses along with the access to revision materials for 6 months upon completion means they will have a wider skill set when it comes to the various technologies and systems than an uncertified professional. Certified Professional in this particular skill set is 74% more efficient when it comes to completing their tasks in a timely well-executed manner.
BCS ITILF Exam Syllabus Topics:
| Section | Objectives |
| Four Dimensions of Service Management | - Organizations and people
- Partners and suppliers
- Information and technology
- Value streams and processes
|
| Key Concepts of Service Management | - Organizations, service providers, service consumers
- Value and value co-creation
- Service relationships and outcomes
|
| ITIL Service Value System (SVS) | - Continual improvement
- Governance
- Service value chain
- Opportunity, demand, and value
- Guiding principles
|
| ITIL Practices Overview | - Incident management
- Change enablement
- Service level management
- Service desk
- Problem management
|