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Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) History of subscription updates and traceability
B) Service Continuity
C) Customer can choose their plan from all pricing books.
D) Supported by digital commerce API
E) Migrating in/out from bundle offer

2. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.

A) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
B) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
C) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
D) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn

3. niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

A) Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion
B) Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote
C) Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering
D) Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

4. During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A) Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane
B) Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
C) Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
D) Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

5. Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A) Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system
B) Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C) Ensure platform events mode is enabled
D) Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

Solutions: